Frequently Asked Questions

Please read our FAQ before sending us a message.

How to shop and place an order?

You do need an email address to place and track orders. To check out faster, access your wishlist and order updates; we recommend setting up a DEPT account.

Once you place an order, we will send a confirmation email to the customer, and all further communication is done via

Returns and refunds

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. You can use our Free Collection service to return any unwanted items.

For More Info please visit our return and refund policy 

Size and fit

Where can I find size conversion charts?

View our size conversion charts by selecting Size Guide, which you can find above the select size menu, on the product information page.

How can I get a better understanding on how a piece will fit?

Go to the product information page and select the Size & Fit tab to view the size, fit, cut and model measurements. You can find the material composition and care instructions on The Details tab.

What’s the difference between size, fit, cut and material?

The size of an item refers to the designer size on the label, fit describes how the item will fit on the body, cut is the silhouette and the material describes what the item is made from. To find this information, go to the product information page and view The Details and Size & Fit tab.

Why do designer sizes vary?

International sizes are slightly different when converted and some designers fit larger or smaller than others. That’s why we provide specific information for each item.